Thank you for shopping at FivemCar.com. All products sold on our website are digital files delivered instantly after purchase. Because our items are downloadable and cannot be returned, our refund policy is designed to be clear, fair, and protective for both customers and creators.

Delivery Upon Purchase

After completing a purchase, your digital file(s) will be delivered automatically to the email address you provided at checkout.

Delivery Speed

Delivery is instant.

What If You Don’t Get Your Download?

If you do not receive your download link within 10 minutes, please check your spam/junk folder.

If Still Missing

If still missing, contact us immediately so we can resend it.

Logging and Verification

We maintain detailed download logs to verify delivery and file access.

Refund Eligibility

You may request a refund within 48 hours of purchase only in the following cases:

Technical Issue

You did not receive your download and we are unable to provide a working file after troubleshooting.

Duplicate Purchase

You were accidentally charged twice for the same product.

Incorrect File Delivered

You received a file that is different from what you purchased.

In these cases, we will replace the file or issue a full refund to the original payment method.

Refunds will NOT be granted if:

You downloaded the product successfully.

You purchased the wrong product or changed your mind.

You expected a feature not listed in the product description.

You attempt to open a dispute without contacting support first.

Fulfillment Criteria

Once a download link has been sent and a file has been accessed, the order is considered fulfilled.

Customer Support

If you experience any issue with your files, please contact us FIRST. We can usually resolve download or compatibility problems quickly.

How to Reach Us

Email: support@fivemcar.com

Discord: https://www.discord.gg/qualitycar